Terms of Website Use
Welcome to the RealGUIDE website. The RealGUIDE website is owned and operated by 3DIEMME S.r.l. an Italian company with registered address in Via Risorgimento 9, 22063 Cantù, (CO) Italy.

If You visit the website www.realguide.com, You accept these terms and conditions and any other term which is incorporated herein by reference; if You do not agree, please do not use the Site or any Products or Services therein available. We recommend that You read the Terms carefully. We can update the Terms at any time, without notice.

Privacy and security

We respect Your privacy, consider our relationship important and are committed to protecting Your privacy. We are aware of the importance of privacy for our customers and for visitors to the Site. Our use of personal data is governed by our privacy policy and by accessing and using the Site, You agree to be bound by this policy.

You acknowledge and agree that, by entering Your personal identification information in the Site, despite having protective measures to prevent unauthorized access or interception of the same, there is no absolute guarantee of security.

In the unlikely event of an unauthorized interception or access despite our efforts, We decline any responsibility for such interception or unauthorized access, or for any direct, indirect, special, incidental or consequential damage (including loss of profits) suffered by a customer or user. Even if We have been previously advised of the possibility of such damages, We do not guarantee, explicitly or implicitly, that the information provided by any customer shall be free from interception or unauthorized access, and do not provide any implied warranties of merchantability and fitness for a particular purpose. Each customer is responsible for maintaining the confidentiality of their password.

1. Definitions

The definitions below constitute an integral part of these Terms.

"3DIEMME" means 3DIEMME® S.r.l. an Italian company with registered address in Via Risorgimento 9, 22063 Cantù, (CO) Italy;
"Account" means the account as a registered customer, required to download or purchase the Products or the other Services available in the Site; 
"Product" means the RealGUIDE ™Z3D software and related subscription packages which may be downloaded and purchased from the Site;
"Services" means technical support services that are offered to You upon request which are charged by the hour;
"Site" means the website www.realguide.com;
"Team of Experts" means any experts, including other users of RealGUIDE software , or dedicated experts at Zimmer Biomet, Implant Concierge, 3Diemme and third parties authorized partners with whom You have the possibility to share Your project in the cloud;
"Terms" means these terms and conditions, including any other terms incorporated herein by reference;
"You" means any professional individual (e.g.: dental technician, dentist, etc.) or company who is using the Site and/or is purchasing Products or Services from Zimmer Biomet Companies for professional purposes;
"Zimmer Biomet Companies" or "We" (and any declension of such term), means the entities responsible for the provision of the Products and Services offered in the Site, including 3DIEMME as owner of the Site, and their affiliated companies.

2. General conditions of use of the Site

3. General conditions of sale

4. Intellectual property rights

When You use the trademarks, service marks or product names of the Zimmer Biomet Companies, include an attribution of ownership of the trademarks in the "acknowledgments" section of Your documentation or announcement.

5. Compliance with the law

6. Termination

You, may terminate Your access to the Site and Your Account at any time, with or without reason. We may suspend or terminate Your access to the Site and/or Your Account for convenience with 30 days’ advance notice, or immediately if (A) You have materially breached the following provisions of the Terms: Article 2.1 (Use of the Site), Article 3.1 (Payment information), Article 3.6 (Compliance with the law), Article 3.10 (Payment terms), Article 4 (Intellectual property rights), Article 5 (Compliance with the law); (B) Your use of the Site or of Your Account has harmed or We deem it might harm Us or any other third party.  Upon termination in accordance with above mentioned breaches , Your right to access or use the Site will cease immediately and You will have no further access to any information, files or materials related to Your Account. No liability will arise towards You or any third party as a result of the interruption of the rights to access to Your Account.

7. Governing Law and Jurisdiction

These Terms are governed by the law applicable where the local entity of the Zimmer Biomet Companies selling the Product or the Services to You has its registered office, without reference to any applicable conflict of laws or the UN Convention on Contracts for the International Sale of Goods (CISG).  All disputes between the parties in relation to the subject matter of these Terms will be exclusively adjudicated in the local Court of the city where the local entity of the Zimmer Biomet Companies selling the Product or the Services to You has its registered office (as indicated in Your order confirmation).


Additional condition only applicable for Italian selling company users:

Specific acceptance of contractual clauses pursuant to art. 1341, second paragraph, of the Italian Civil Code 

Pursuant to Article 1341 of the Italian Civil Code, You expressly acknowledge that You have read, understood and accepted the following articles of the Terms: article 2.3 “Our liability”; article 3.11: "Limitation of liability"; article 6: "Termination"; and article 7: "Governing Law and Jurisdiction"


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